moonbet Casino & Sportsbook Data Care

This page describes what we collect when you use moonbet and how we keep that data protected. We collect only what we need to operate our platform, process payments, and comply with law. We do not sell your data to third parties.

When you open an account on moonbet, you provide your name, email, phone number, and date of birth. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive transaction records. When you play live casino, sportsbook, slots, or esports, we log your activity. All of this data is encrypted and stored securely.

We are transparent about how we use your data. Read this page to understand our practices. If you have questions, contact our support team via live chat or email.

What Data We Collect on moonbet

We collect data in three categories:

• Account data: Your name, email, phone number, date of birth, and address. We require this to verify your identity and comply with anti-money-laundering (AML) regulations.
• Payment data: Transaction records from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not store your card or wallet credentials — payment processors handle those securely.
• Activity data: Your bets, game history, login times, and IP address. We use this to detect fraud, resolve disputes, and improve our platform.

We do not collect data beyond what is necessary to operate moonbet. We do not track your browsing outside our platform. We do not use cookies to identify you across other websites.

How We Use Your Data

We use your data for these purposes:

• Account verification: We verify your identity before your first withdrawal. We compare your ID and proof of address against our records.
• Payment processing: We send your deposit and withdrawal requests to payment processors. They handle the transaction and return a confirmation.
• Fraud prevention: We monitor for suspicious activity — multiple accounts, unusual betting patterns, rapid deposits and withdrawals. If we detect fraud, we may suspend your account.
• Legal compliance: We comply with AML and know-your-customer (KYC) regulations. We may share data with regulators if required by law.
• Customer support: We use your data to respond to your questions and resolve disputes.
• Platform improvement: We analyze aggregate data to improve game performance, payment speed, and user experience.

Data Security and Storage

We encrypt all data in transit using TLS (Transport Layer Security). Data at rest is encrypted using AES-256. Our servers are located in secure data centres with physical access controls and 24/7 monitoring.

Our servers may sit outside your jurisdiction. By using moonbet, you consent to your data being stored and processed outside Indonesia if necessary. We comply with data protection laws in all jurisdictions where we operate.

We retain your data for as long as your account is active. After you close your account, we retain data for seven years to comply with AML regulations. After seven years, we delete your data unless we are required by law to retain it longer.

Third-Party Processors

We share your data with third parties only when necessary:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks receive your transaction data to process deposits and withdrawals.
• Identity verification services: We may use third-party services to verify your ID and proof of address.
• Regulators: We share data with government agencies if required by law.

We do not sell your data to advertisers, data brokers, or other commercial entities. We do not share your data with other gaming platforms or sportsbooks.

Your Rights and Our Commitments

You have the right to access, correct, and delete your data. Contact our support team to request a copy of your data or to update your account information. We will respond within 30 days.

You have the right to close your account at any time. When you close your account, we stop collecting new data. We retain existing data for seven years as required by law.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences. These are session cookies — they expire when you close your browser. We do not use tracking cookies to follow you across other websites.

You can disable cookies in your browser settings. If you do, some features of moonbet may not work properly.

Data Breaches

If we discover a data breach, we will notify affected users within 72 hours. We will explain what data was compromised and what steps we are taking to secure it. We will also notify regulators as required by law.

Changes to This Policy

We may update this policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of moonbet after changes are posted constitutes acceptance of the new policy.

Contact moonbet

If you have questions about our privacy practices, contact our support team. We have staff across Jakarta, Surabaya, Bandung, Medan, and Semarang. You can reach us via live chat, email, or in-app messaging. We aim to respond within 24 hours.

We at moonbet are committed to protecting your data and respecting your privacy. We believe transparency builds trust. If you have concerns about how we handle your data, we want to hear from you.