moonbet Casino & Sportsbook Service Notice

moonbet operates an online gaming and sportsbook platform available only where local law permits. This page sets out our legal status, service availability, and user responsibilities. We do not offer our services in jurisdictions where online wagering is prohibited.

Users are responsible for verifying that access and use of moonbet comply with the laws of their own jurisdiction. We provide live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, badminton, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). All services are subject to account verification and local-law compliance.

This notice covers our legal obligations, service scope, and how we handle user data. For detailed account terms, see our Terms & Conditions page. For privacy details, see our Privacy Policy. If you have legal questions, contact our compliance team.

Service Availability and Jurisdiction

We at moonbet operate only in jurisdictions where online gaming and sportsbook services are legal. Our services are not available in jurisdictions where online wagering is prohibited by law. Users are solely responsible for determining whether access to moonbet is legal in their jurisdiction.

We do not represent that moonbet is licensed, regulated, or approved by any government or regulatory body. We operate under the laws applicable to our service area. If you are unsure whether moonbet is available in your jurisdiction, do not create an account. Contact your local gaming regulator or legal advisor.

Account Eligibility

To open an account on moonbet, you must be at least 18 years old and a resident of a jurisdiction where our services are legal. You must provide accurate personal information. False or misleading information may result in account suspension or closure.

We reserve the right to refuse service to any user or jurisdiction at any time. If we determine that you are accessing moonbet from a prohibited jurisdiction, we will close your account and return your balance to your registered payment method.

Our moonbet Payment and Data Practices

We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). All payment processing is handled by certified payment gateways. We do not store your payment card details on our servers.

Before your first withdrawal, we require identity verification. You must provide a photo ID and proof of address. This is a legal requirement under anti-money-laundering (AML) and know-your-customer (KYC) regulations. Verification typically completes within one business day.

We keep your personal data encrypted and secure. We do not share your information with third parties except as required by law or to process payments. See our Privacy Policy for full details on how we handle your data.

Compliance with Local Law

We comply with applicable anti-money-laundering, counter-terrorism financing, and sanctions regulations. We may freeze or close your account if we suspect illegal activity, fraud, or violation of these regulations. We will notify you of the reason if we do so.

We may be required by law to disclose your account information to government agencies or regulators. We will comply with such requests without notice to you, except where prohibited by law.

Our Commitments and Limitations

Fair Play and Transparency

All outcomes on moonbet are fair and unmanipulated. Live-dealer tables use real dealers and unedited video feeds. Sportsbook odds are set by our trading team based on market conditions. Slot games use certified random-number generators. We do not alter results or manipulate odds in our favour.

If you believe an outcome is unfair, contact our support team immediately. We will investigate and provide a written response within 7 days. Our decision is final and binding.

Limitation of Liability

We are not liable for indirect, incidental, or consequential losses arising from your use of moonbet. Our total liability is limited to the amount you have deposited in your account. Some jurisdictions do not allow liability limitations, so this clause may not apply to you.

We are not responsible for service interruptions, technical errors, or third-party payment failures. We maintain industry-standard security practices, but we cannot guarantee that your account will never be compromised. You are responsible for keeping your login credentials secure.

Contact and Support

If you have legal questions or concerns about moonbet, contact our compliance team via email or in-app messaging. We have support staff across Jakarta, Surabaya, Bandung, Medan, and Semarang. We aim to respond to legal inquiries within 48 hours.

For account issues, payment problems, or game disputes, contact our general support team via live chat. For privacy concerns, see our Privacy Policy for contact details. For terms disputes, see our Terms & Conditions page.

Changes to This Notice

We may update this notice at any time. We will notify you of material changes via email or in-app notification. Your continued use of moonbet after changes are posted constitutes acceptance of the new notice.

This legal notice is effective as of the date posted on our website. If you do not agree with this notice or our terms, do not use moonbet. By creating an account on moonbet, you acknowledge that you have read this notice, understand your responsibilities, and agree to comply with all applicable laws.